| FAQ |
 |
 |
 |
Frequently Asked Questions (FAQs)
Is it safe to pay online with jollybuy.com?Absolutely.We use the latest encryption technology called SSL and we are so confident that we guarantee 100% that your online transaction with us will be secure. What is your privacy policy?jollybuy.com is very concerned about your privacy. Please click here for a full description of our Privacy Policy. What are my shipping options within the USA?We offer a number of shipping options to best suit your delivery needs:
Borderfree Buyers:
Can I cancel an order after it has been submitted?You can usually cancel an order within an hour of order placement during normal business hours. Beyond that timeframe, it is very difficult for us to cancel orders due to the rapid transfer of orders in our supply chain. The exception to this rule is that we are able to cancel orders that have been backordered. Can I return a product?Generally, most products can be returned within 30 days of shipment.Very important return policies and procedures exist, however, we would encourage you to familiarize yourself with our return policies and procedures prior to ordering. How do I contact jollybuy.com ?We are available by phone, email and/or US Mail. Please click here for the complete Contact options.
Is the Tax applied in my cart import tax for the Philippines?No, tax applied is only for US sales tax. Why is there no value when I add a special priced product to my cart?This is a very low special price that we cannot advertise over the internet. Just go throught the process and we will email you the price and link so you may purchase the product. Are you the same as Shop & Ship, Package forwarding, my US address etc.?No, we do not provide shipping addresses to our customers. Our appointed freight forwarder will deliver our products straight to your doorstep. Do you accept Philippine issued credit cards?Yes, but we may require first time customers to fax or email us a signed credit card authorization to charge form. What if the product I want to buy is out of stock or not in your website?Kindly email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it the link and description of your product and within 24 hours we will provide you by email a link or will display it on our site for you to be able to purchase Can I shop from the Philippines?Yes! We actually focus on providing delivery in the Philippines. Initially, within Metro Manila and soon to Luzon, Visayas & Mindanao. Do you use a freight forwarder to ship and deliver my package to the Philippines?Yes, but our sister company Monark Worldwide who is a balikbayan box expert, ships and delivers your products in the Philippines. Do I still need to provide address in the USA?No! We take care of everything for you. Just type your Philippine address and your package will be delivered to your door step. How do I register? Is there a registration fee?Membership is absolutely free of charge. To register and become part of the growing list of Jollybuy.com members, click on the ' Create Account ' icon on the my account at the bottom of our home page (www.jollybuy.com). Carefully fill-out the registration form, because all items with the red asterisk sign (*) are fields that you are required to answer. Once you have completed this, click on the ' Submit ' button. You will be able to view the details of your registration. This ends the registration process. What should I do if I forgot my and password?If you have forgotten your password, you can retrieve it clicking Forgot your Password. We will then email you your password to the registered email address that you used during your registration. top |
