Frequently Asked Questions (FAQs)

1. Is it safe to pay online with jollybuy.com?
2. What is your privacy policy?
3. What are my shipping options?
4. When do you charge sales tax?
5. Can I cancel an order after it has been submitted?
6. Can I return a product?
7. How do I contact jollybuy.com?

Is it safe to pay online with jollybuy.com?

Absolutely.We use the latest encryption technology called SSL and we are so confident that we guarantee 100% that your online transaction with us will be secure.

What is your privacy policy?

jollybuy.com is very concerned about your privacy. Please click here for a full description of our Privacy Policy.

What are my shipping options within the USA?

We offer a number of shipping options to best suit your delivery needs:

• Ground delivery in approximately 3 to 7 business days after shipment
• 2nd Day delivery in two business days after shipment
• Standard Overnight delivery the next business day afternoon after shipment
• Priority Overnight delivery the next business day morning after shipment
• Overweight Priority delivery in 2 to 5 business days after shipment on orders of 150lbs. or more

Borderfree Buyers:

• Air Standard - delivery 5 to 14 days after shipment
• Sea Standard - delivery 7 to 30 days for delivery to the philippines

Can I cancel an order after it has been submitted?

You can usually cancel an order within an hour of order placement during normal business hours. Beyond that timeframe, it is very difficult for us to cancel orders due to the rapid transfer of orders in our supply chain. The exception to this rule is that we are able to cancel orders that have been backordered.
If you would like to cancel an order, please call us +632-3846968
or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will try our best to cancel the order, but cannot guarantee that we will able to depending upon where the order is at in the credit approval, pick and ship processes.

Can I return a product?

Generally, most products can be returned within 30 days of shipment.Very important return policies and procedures exist, however, a/|nd we would encourage you to familiarize yourself with our return policies and procedures prior to ordering.
Please click here for a complete description of our Return Policies and Procedures.

How do I contact jollybuy.com ?

We are available by phone, email and/or US Mail. Please click here for the complete Contact options.
We look forward to hearing from you!
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